General Terms and Conditions

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GENERAL TERMS AND CONDITIONS

HEXXXA SYNERGY
Website: hexxxa.com

1. INTRODUCTORY PROVISIONS

1.1 Identification of the Seller

Business name: STARTxUP s.r.o.
Headquarters: Prakovce 319, 055 62 Prakovce, Slovak Republic
ID: 52337278
VAT NUMBER: 2120989046
VAT NUMBER: SK2120989046
Registered: in the Commercial Register of the Municipal Court of Košice, Section Sro, Insert No. 46205/V
Contact: info@hexxxa.com, tel.: +421 915 884 175

1.2 Basic concepts

  • Seller: STARTxUP s.r.o.
  • Buyer/Consumer: a natural person who concludes a contract outside the scope of his/her business activity
  • Commercial contract: a contract concluded between the seller and the buyer via a website
  • GTC: these general terms and conditions

1.3 Validity of the Terms

These GTC are valid and effective from 01.06.2025. The Seller reserves the right to change them. The current version of the GTC is always available on the website hexxxa.com.

2. CONTRACTING

2.1 Ordering procedure

  1. The buyer selects the goods and puts them in the shopping cart
  2. Fills in the required data in the order form
  3. Chooses the payment and delivery method
  4. Confirms the order by clicking on the “Complete Order” button
  5. Seller will send an order confirmation to the buyer’s email address

2.2 Conclusion of the contract

The contract is concluded at the moment of delivery of the order confirmation by the Seller to the Buyer’s e-mail address.

2.3 Refusal of an order

The Seller reserves the right to refuse an order, in particular in the following cases:

  • Unavailability of goods in stock
  • Obvious errors in the price
  • Inability to verify the buyer’s contact details

3. PRICES AND PAYMENT TERMS

3.1 Prices

  • All prices are in euros (EUR) including VAT
  • The price of the goods valid at the time of sending the order is binding
  • Shipping costs are added to the price of the goods

3.2 Payment methods

  • Payment by card online
  • Bank transfer
  • Payment on delivery (if available)

3.3 Maturity

The price is payable immediately upon payment by credit card and bank transfer. For cash on delivery, it is payable upon receipt of the goods.

4. DELIVERY OF GOODS

4.1 Methods of delivery

  • Courier service
  • Packeta dispensing points and dispensing boxes
  • Personal collection (if available)

4.2 Delivery times

  • Standard 1-3 working days from confirmation of payment
  • In case of unavailability of the goods, the buyer will be informed
  • Delivery times may be extended during holidays and exceptional circumstances

4.3 Place of delivery

The goods are delivered in the territory of the Slovak Republic to the address specified by the buyer in the order.

5. RIGHT OF WITHDRAWAL

5.1 Withdrawal period

The buyer has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods.

5.2 Withdrawal procedure

  1. The buyer sends a written notice of withdrawal to the following address: info@hexxxa.com
  2. Returns the goods in their original condition and packaging with the safety seal intact
  3. The cost of returning the goods shall be borne by the buyer

5.3 Return Conditions

Goods can only be returned provided that:

  • The safety seal on the packaging is not broken
  • Goods have not been opened or used
  • The goods are in the original intact packaging
  • All original labelling and marking is retained

5.4 Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  • Goods with a broken safety seal
  • Goods that have been opened or used
  • Goods made according to the buyer’s special requirements
  • Goods that can deteriorate quickly
  • Goods in damaged packaging

5.5 Refunds

The Seller shall return all payments to the Buyer within 14 days of receipt and inspection of the returned goods, whereby the inspection must confirm that the conditions for the return of the goods have been met (unbroken protective seal, undamaged packaging, unused condition).

5.6 Withdrawal Form

For the purpose of withdrawal from the contract, the buyer can use the sample form available on the hexxxa.com website or send his own written statement with the following information:

  • Name and surname
  • Address
  • Order number
  • Date of order
  • Marking of goods
  • Date and signature

6. LIABILITY FOR DEFECTS AND CLAIMS

6.1 Liability for defects

As the subject of sale are nutritional supplements (collagen preparation), they are not covered by the statutory guarantee for defects within the meaning of § 612 et seq. Civil Code. However, the seller is liable for defects that the goods have at the time of their sale to the buyer.

The minimum shelf life of the goods is indicated on the product packaging.

6.2 Complaints

The buyer has the right to claim the goods in case of:

  • Damage to goods in transit
  • Delivery of goods other than those ordered
  • Manufacturing defect or shortage
  • Broken packaging or protective seal on delivery

6.3 Complaint procedure

  1. The Buyer shall notify the defect in writing to info@hexxxa.com without undue delay after its discovery
  2. Submit proof of purchase and description of the defect
  3. In justified cases, return the defective goods to the Seller’s address
  4. The Seller shall investigate the defect and decide on its eligibility within 30 days

6.4 Complaint handling

If it is a defect that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. The Buyer may request replacement of the goods instead of removal of the defect, provided that this does not incur unreasonable costs for the Seller.

If there is a defect which cannot be remedied and which prevents the goods from being used properly, the buyer has the right to have the goods replaced or to withdraw from the contract. If there are other irremediable defects, the buyer is entitled to a reasonable discount on the price of the goods.

Settlement of the complaint means termination of the complaint procedure by handing over the repaired goods, replacement of the goods, refund of the purchase price of the goods, payment of a reasonable discount on the price of the goods, or a reasoned rejection of the complaint.

6.5 Professional assessment of the claim

If the buyer claims the goods within the first 12 months of purchase, the seller can only reject the claim on the basis of a professional assessment. Irrespective of the outcome of the professional assessment, the Buyer cannot be required to pay the costs of the professional assessment or any other costs related to the professional assessment. The Seller shall provide the Buyer with a copy of the professional assessment justifying the rejection of the complaint within 14 days of the date of the complaint.

If the Buyer has claimed the goods after 12 months from the purchase and the Seller has rejected the claim, the Seller shall indicate in the claim document to whom the Buyer may send the goods for professional assessment. If the goods are sent to a designated person for expert assessment, the costs of the expert assessment shall be borne by the seller regardless of the outcome.

7. DATA PROTECTION (GDPR)

Detailed information on the processing of personal data can be found in our Privacy Policy.

7.1 Data controller

The controller of personal data is STARTxUP s.r.o.

7.2 Purpose of processing

We process personal data for the purposes of:

  • Order processing and delivery of goods
  • Bookkeeping
  • Marketing Communications (with consent)
  • Compliance with legal obligations

7.3 Your rights

You have the right to access, rectification, erasure, restriction of processing, data portability and objection to processing.

7.4 Contact

For questions about privacy, please contact: info@hexxxa.com

8. ALTERNATIVE DISPUTE RESOLUTION

8.1 Out-of-court resolution

In the event of a dispute, the buyer may contact:

  • Slovak Trade Inspection (SOI)
  • European Consumer Centre
  • Accredited alternative dispute resolution bodies

8.2 Online platform

To resolve disputes from online purchases, you can use the European ODR platform: https://ec.europa.eu/consumers/odr/

8.3 Supervisory authority

The supervisory authority in the field of consumer protection is the Slovak Trade Inspection (SOI), SOI Inspectorate for Košice Region, Vrátna 3, 040 01 Košice, tel.: 055/7992 411, e-mail: ke@soi.sk

8.4 Judicial resolution

In the event of unsuccessful out-of-court settlement, disputes shall be resolved by the substantively and locally competent courts of the Slovak Republic.

9. COOKIES AND WEB TECHNOLOGIES

9.1 Use of cookies

The website uses cookies to:

  • Ensuring site functionality
  • Traffic analysis
  • Personalisation of content
  • Marketing purposes (with consent)

9.2 Managing cookies

You can manage the use of cookies in your browser settings or via our cookie banner.

10. FINAL PROVISIONS

10.1 Applicable Law

Contractual relations shall be governed by the law of the Slovak Republic.

10.2 Invalidity of Provisions

In the event of invalidity of any provision of the GTC, the other provisions shall remain valid.

10.3 Communication

Official communication takes place at the following e-mail address: info@hexxxa.com

10.4 Archiving

The Seller shall archive the concluded contracts in electronic form and make them available to the Buyer upon request.

These GTC shall enter into force on 01.06.2025.

STARTxUP s.r.o.
Prakovce 319, 055 62 Prakovce
info@hexxxa.com

Last update: 01.06.2025